Certification

Master Series or Classroom Series certification

On completion of courseware the students may elect to take

mastery exam to demonstrate knowledge. The students with an 80% or above score are awarded the certificate of mastery from The Call Center School and LiveBean Consulting & Training Private Limited

SWPP is the highest level of certification program for the Workforce planning professionals globally. LiveBean & The Call Center School are the official training partners for SWPP specialized certification testing. LiveBean is a fully approved company for training on SWPP preparatory content in the Asia & Africa region

Quality Assurance & Training Connection (QATC), an exclusive

organization designed specifically to facilitate the education,

sharing of ideas, and distribution of knowledge among quality

assurance and training professionals in the call center. It is the highest level of training and certification program for the specialized call quality assurance professionals.

CIAC is the sanctioned standards and certifying board for the customer contact profession. It administers and governs globally-recognized CIAC Certification, the first and only standardized and accredited certification for call center executives, managers, and professionals.

The Senior Partners at The Call Center School have been involved in the Certification movement since its beginning in 1995, serving on the initial Call Center Industry Advisory Council (CIAC) Board during its formation, and being an official Training Consortium Partner of CIAC today. LiveBean & TCCS faculty members are the first in the industry to earn CIAC Certified Call Center Management Consultant designation in their respective regions, and TCCS programs are fully approved by CIAC as the preparatory training for CIAC Certification program