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The Call Center School (TCCS) is a Tennessee-based company dedicated to the professional development of individuals in the call center industry. TCCS offers a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, and industry vendors. TCCS Consulting solutions have been regarded highly practical across the globe. TCCS founder partners: Maggie Klenke Pamela Trickey Penny Reynolds
They are frequent speakers at industry events, recognized authors of articles and call center books and all are CIAC-Certified Call Center Management Consultants
Varied backgrounds in: Call center management Consulting Education and training
Primary Offerings: Traditional Classroom Training (public & private) Instructor-led Web Seminar (public & private) Self-Paced e-Learning Programs
Company Awards: ICCM Best of Show Award for Best Training Company 2001 – 2006 Call Center Magazine Editors Choice Award (Call Center ABCs) Customer Interaction Solutions Product of Year Award (Masters Series) Member’s Choice Award – 2001 – 2006 Best Training Company (US and Worldwide Awards) Tennessee Center for Performance Excellence Nomination
Individual Honors: Call Center Magazine Call Center Pioneer Award Quality Cup Award |
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