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Business School Essentials:
for Call Center Leaders
248 pages
$39.95 n More

Call Center Staffing
The Complete Practical Guide to Workforce Management
197 pages                    $39.95   

Call Center Supervision
The Complete, Practical Guide to Managing Frontline Staff
228 pages
$39.95                                            

The Power of One

$5.95

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Power Phrasing:

Winning Words for Effective Telephone Communications

$5.95

Call Center Management Overview and Applications

$19.95

Strategies for Managing Call Center Personnel

$19.95

Leveraging Customer Relationships

 

$19.95

Call Center Operations Management II

 

$19.95