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Power Phrasing: Winning Words for Effective Telephone Communications

$5.95

The Call Center School is pleased to announce the publication of another Frontline Fundamentals book called Power Phrasing: Winning Words for Effective Telephone Communications. This book is designed to help your frontline staff fine-tune their phone manners and choose the best words for every customer interaction. Chapters in Power Phrasing include:

· Off to the Right Start

· Hold and Transfer

· Voice Mail Best Practices

· Words to Avoid

· Saying Positively No

· Inviting Instructions

· Taming Talkative Callers

· Making the Most of Complaints

· Tyrant Turnaround

· And more . . . .