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Certification |
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CCCSL Commitment
The single most critical factor that determines the successful management of a contact center meeting both efficiency and quality metrics, is the skills and knowledge of the leadership team Renewed realization of the importance and role of Contact centers in the overall supply chain has raised the importance of quality leadership. The key difference between a large contact center and a well performing contact center is often the competence and knowledge of the leadership
CCCSL learning program is:
Practical Implementable Result oriented
Immediate visible benefits:
· Skilled managers / leaders empowered to take ‘effective’ business decisions based on mastery of all functional areas · Improved efficiencies · Superior quality · Higher customer satisfaction · Better appreciation of costs and revenues · Measurable increased profitability · Enhanced employee satisfaction – lower attrition
Who should attend it:
CCCSL practical learning program is a leadership program meant for senior leaders across all business functions. Designations across industry and in different countries range from: · Contact Center Heads · Directors · VPs · Senior Managers · Managers
Across all business functions:
· Operations · HR · Training · Recruitment · Quality · Resource planning · Finance and projects · Client relationship · Sales & business development |
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