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Glossary |
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Key Performance Indicator (KPI) - The most critical measures of performance in any organization, typically productivity measures. Key Telephone System. - An arrangement of key telephone sets and associated circuitry located on a customer's premise that permits more than one telephone line to be terminated on one telephone instrument KSA. Knowledge, skills, and attributes. - The overall make-up of an employee from an educational/life experience background, specific skills and capabilities, and personality traits and attributes that may indicate potential success in a particular position or role. |
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