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Glossary |
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Virtual Call Center. - The concept of having network and agent resources that are located at multiple physical sites perform as if all resources were located at a single site. Voice Identification. - A technology used to verify the identity of a person accessing a system by comparing spoken passwords with prerecorded computerized voice patterns. Voice Processing - The technology that allows computers to speak, store human voices, and react to human speech. Voice Recognition System - A telephone system using speech recognition to activate equipment that dials telephone numbers automatically. May be speaker-dependent or independent. |
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