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Services—Training |
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Outsourcing destinations today have a plethora of training options. However not all of them address the science and art of managing BPOs. We at LiveBean take pride in offering to our clients training solutions that positively impact their business objectives. The training curriculum is designed by the leading practitioners of BPO industry using their immense experience and expertise. We have also incorporate real life BPO scenarios to make training ‘ready to use’. Trainings are facilitated by veteran of BPO industry with average experience of 20 years. Training solutions can be customized to meet the requirement of our clients. |
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Training - Alternative Delivery Models
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Training - ROI Linked Delivery Model |
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LiveBean’s all deliveries have a strong ROI based model ensuring that you get tangible benefits - both short term and long term
LiveBean is the first training organization that links a tangible ROI mechanism with its training delivery as well and links a portion of its training fee to this. |
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Testing & Certifications |
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LiveBean & The Call Center School can also assist workforce planning professionals in preparing for The Society of Workforce Planning Professionals (SWPP) specialized certification testing.
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The Senior Partners at The Call Center School have been involved in the certification movement since its beginning in 1995, serving on the initial Call Center Industry Advisory Council (CIAC) Board during its formation, and being an official Training Consortium Partner of CIAC today. LiveBean & TCCS faculty members are the first in the industry to earn CIAC Certified Call Center Management Consultant designation, and our programs are designed to fully support this certification initiative in the industry. |
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Master Series or Classroom Series certification: Those attending the complete tracks of the master series programs have the Opportunity to earn the certification in that topic from The Call Center School & LiveBean. On completion of courseware the students may elect to take a mastery exam to demonstrate knowledge. The students with an 80% or above score are awarded the certificate.
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Quality Assurance & Training Connection (QATC), an exclusive organization designed specifically to facilitate the education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. It is the highest level of training and certification program for the specialized call quality assurance professionals. |
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About Us |
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Careers |